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FAQs

Login Issues

1. What should I do if I cannot remember my password?

2. What should I do if my account has been disabled?


1. What should I do if I cannot remember my password?

CLICK HERE to have a temporary password sent to the email address you registered with.

If you cannot remember the email account you are registered with, simply check any email notification that you've received from our system; the header of the email shows the address used in our system.

2. What should I do if my account has been disabled?

For security reasons, your account is disabled after 3 consecutive, unsuccessful login attempts.  The account will be locked for 30 minutes, after which time you may try again.

Alternatively, you can request a temporary password which will be valid for 30 minutes.  

The temporary password will allow you to login immediately and change your password. Simply CLICK HERE and enter your email address.


 

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